Titan Alarm Codes

All Titan ball machines are equipped with a smart troubleshooting device that can detect any internal errors within the machine. If an error is detected an alarm will activate and the alarm code will be displayed on the machine screen.

Follow the instructions outlined below to clear the error alarm. If the alarm error does not clear please contact customer support for help.

Alarm 4 The horizontal motor initialization has failed because the horizontial motor is not able to oscilate (turn side to side) within its full range of motion.

Switch the machine power off. Check if any balls are stuck inside the machine base unit. Balls trapped inside the base unit can get jammed against the horizontal motor and stop the delivery wheel frame turning side to side.

 
Alarm 5 The height motor initialization has failed because the height motor is not able to tilt within its full range of motion.

Check if the green transport strap has been removed. This green strap is only required whilst in transit at time of shipping.
Alarm 6 The feeder motor is not connected.

Switch the machine power off. Check if the wires connecting the control panel to the feeder motor are well connected. The feeder motor is located under the black hopper disk. It turns the disk that drops the balls into the delivery chute.
Alarm 8 The horizontal motor driver has over heated.

Turn the machine off for 3 minutes and then restart.
Alarm 9 The height motor driver has over heated.

Turn the machine off for 3 minutes and then restart.
Alarm 10 The service motor start up has failed.

Switch the machine power off. Check if any balls are stuck inside the machine base unit. Balls trapped inside the base unit can get jammed against the delivery wheels and stop them from turning freely.
Alarm 11 The service motor has stalled.

Switch the machine power off. Check if any balls are stuck inside the machine base unit. Balls trapped inside the base unit can get jammed against the delivery wheels and stop them from turning freely.
Alarm 12 The service motor driver is over current.

Switch the machine power off. Check if any balls are stuck inside the machine base unit. Balls trapped inside the base unit can get jammed against the delivery wheels and stop them from turning freely.
Alarm 13 The service motor driver is under voltage.

Check if the battery charge is low. Remove the battery and fully charge it in the charger provided.
Alarm 14 The service motor driver is over voltage.

Switch the machine power off. Check if the DC power board is securely connected.
Alarm 16 The service motor driver is over temperature.

Switch the machine power off. Check if any balls are stuck inside the machine base unit.
Turn the machine off for 3 minutes and then restart it.
Alarm 20 The service motor start up has failed.

Record the firmware version of the machine. This is displayed on the machine's screen when it is starting up. Contact us with the details of your machine and we will assist you to fix this issue.